Shipping policy
Processing
Our average processing time is 1 to 4 business days, however this time can be impacted by stock of individual items, holidays and time of the year. This does not include shipping time.
How much is shipping ?
Shipping is calculated at check out, and will vary by order volume, location and your preference of shipment type.
Domestic Orders (Australia) Information
FREE Standard shipping on any orders $89 or more
Flat rate shipping of $14.90 for orders under $89
Letter postage on eligible orders* Please note: Letter Postage is untracked.
*Eligible orders are automatically calculated at checkout, and are based on volume that can fit within specific envelope dimensions (e.g. within 2 cm in height and can fit in a large letter).
| Order Value | Standard Shipping (2-8) business days) | Express Shipping (1-3 business days) |
| Less than $89 | $14.90 or letter shipping if eligible* | calculated at checkout |
| $89 or more | Free | calculated at checkout |
Please note we ship with Australia Post, and may take longer than ususal to arrive.
International Shipping Information
Shipping will be calculated at checkout, including the option of $9.99 Small Letter (stickers only) and $16.00 Large Letter shipping for eligible orders.
Letter (Untracked)
Delivery range: 2-8 weeks
Limited to certain countries
International Standard
Tracking included
Up to $100 compensation included
Delivery range: 1-4 weeks
Do you ship to Europe?
At this stage, we are unable to ship there.
Returns Policy
Kuppochino does not accept any returns and/or cancellations, and will only provide refunds due to damaged goods upon arrival.
Damaged goods and/or Missing items
Please send us an email at info@kuppochino.cafe within 5 business days of receipt of your package with your order number and provide photographic proof (e.g. photos, videos) of the defect/missing items.
Please note, we are unable to refund your original shipping fee/charges, and we do not offer exchanges. In the case that we do need to ship new items, the shipping fee will also include tracking on the parcel.
Returned mail
If your package is returned to us due to incorrect shipping address, failure to claim the package and/or any other negligence, a shipping fee will be charged before resending/refunding the order.
Checking of invoice
It is the responsibility of the purchaser to check their invoice matches what they have ordered. Please also check that the shipping details are correct.
Kuppochino will not be help responsible for any orders dispatched to the incorrect shipping address or incorrect stock if the details on an invoice match what was advised at the time of ordering.
Other FAQ's
I ordered the wrong items; can I make a correction to my order?
Oopsies! Please contact info@kuppochino.cafe within 24 hours of placing your order so we can make amendments. If your package has already been shipped, we are unable to make changes.
Can I combine my orders?
Unfortunately we don't combine orders. We would love for you to spend more time in our shop instead before making a purchase.
What happens if my package is lost?
Please consider waiting up to 3 weeks from your shipment date before contacting us at info@kuppochino.cafe. However we are not responsible for lost mail, and are unable to provide refunds if your order is lost in transit.
Can I exchange a product?
We do not offer exchanges to any of our products
Where do you ship from?
All packages are personally packaged by me from Brisbane, Australia
Do you do wholesale?
Feel free to express your interest with us,we would love to have a chat hello@kuppochino.cafe
All sales are final. We reserve the right to refuse service for any reason at any time.